-> Indiabulls' representative came to my place and offered me to open an Demat/Trading account for which i was supposed to pay Rs900( and no futher charges for life time ) . He offered me a decent brokerage as well .
Following are the issues:
1. He left the Indiabulls' job about 3-4 months back and Indiabulls' never cared enough to provide me with a RM.
After contacting helpdesk, i came to know that i need to file a written complaint regarding RM leaving the job (though RM was an employee with Indiabulls, nothing short of being ironical)
Till date , i havent been allocated a RM......... What the hell ......... I would also mention that my previous RM wasnt of any use either as i never recieved any good equity calls from him either.
2. Now i witness that there is something called CDSL charges that are being deducted from my account ( every month ) ( After contacting customer case i came to know that the charges are legal) . But i was never informed by my RM regarding this .I explicitly enquired from him if there are any other charges that are hidden etc which might get deducted from my account. He replied back saying NONE WATSOEVER !
Besides i would mention that i my brohter has an account with Sharekhan folks ( at a better brokerage that Indiabulls' offered me ) and they never deducted anything called CDSL of D'mat charges and no hidden charges. His experience with them has been nothing short of awesome whereas mine with Indiabulls' has been desperately pathetic.
I contacted representative ( though he has already left Indiabulls') and asked him about CDSL and he says he is still not aware of any such charges and advise me to contact Indiabulls'.
3. After calling up the helpdesk regarding RM facility the customer care executive ensured me that i ll be alloted a RM within 48hrs.
Now when i called up again the Senior customer care executive answered it takes 72 hrs ( What the hell ! ) . This speaks volumes about Indiabulls' professionalism to me .
4. I never recieve any replies from helpdesk though i might have written them umpteen times.
Then i recieved a call from Karol bagh Brach Manager. This is wat happened:
Hi all,
Just to append on the issue I recieved a call from Karol Bagh branch from Indiabulls'
Just during the conversation He mentioned that he is not responsible for what the representative told me
Generalizing, this statement the manager admits that he is not responsible for what sort of service the guyz reporting to him or his reportees are providing to Indiabulls' clients
Once again to hear such provoking statements makes me wonder about professionalism of Indiabulls' and their employees and to add salt to the wound the concerned people are running away from their/or their reportees mistakes by citing stupid and pathetics reasons
Alas, Experience with Indiabulls' is getting sour with each passing moment....
I am getting desperately irritated by such behavior .
I wish something is done asap .
Friends,
Still there has not been any response watsoever from Indiabulls'.... Such is there professionalism
Folks, Just keep distance from this team
I perfectly understand that CDSL charges are legal but the response their Cust Service has provided and the fact that i was kept ignorant about these charges speaks volumes.
Following are the issues:
1. He left the Indiabulls' job about 3-4 months back and Indiabulls' never cared enough to provide me with a RM.
After contacting helpdesk, i came to know that i need to file a written complaint regarding RM leaving the job (though RM was an employee with Indiabulls, nothing short of being ironical)
Till date , i havent been allocated a RM......... What the hell ......... I would also mention that my previous RM wasnt of any use either as i never recieved any good equity calls from him either.
2. Now i witness that there is something called CDSL charges that are being deducted from my account ( every month ) ( After contacting customer case i came to know that the charges are legal) . But i was never informed by my RM regarding this .I explicitly enquired from him if there are any other charges that are hidden etc which might get deducted from my account. He replied back saying NONE WATSOEVER !
Besides i would mention that i my brohter has an account with Sharekhan folks ( at a better brokerage that Indiabulls' offered me ) and they never deducted anything called CDSL of D'mat charges and no hidden charges. His experience with them has been nothing short of awesome whereas mine with Indiabulls' has been desperately pathetic.
I contacted representative ( though he has already left Indiabulls') and asked him about CDSL and he says he is still not aware of any such charges and advise me to contact Indiabulls'.
3. After calling up the helpdesk regarding RM facility the customer care executive ensured me that i ll be alloted a RM within 48hrs.
Now when i called up again the Senior customer care executive answered it takes 72 hrs ( What the hell ! ) . This speaks volumes about Indiabulls' professionalism to me .
4. I never recieve any replies from helpdesk though i might have written them umpteen times.
Then i recieved a call from Karol bagh Brach Manager. This is wat happened:
Hi all,
Just to append on the issue I recieved a call from Karol Bagh branch from Indiabulls'
Just during the conversation He mentioned that he is not responsible for what the representative told me
Generalizing, this statement the manager admits that he is not responsible for what sort of service the guyz reporting to him or his reportees are providing to Indiabulls' clients
Once again to hear such provoking statements makes me wonder about professionalism of Indiabulls' and their employees and to add salt to the wound the concerned people are running away from their/or their reportees mistakes by citing stupid and pathetics reasons
Alas, Experience with Indiabulls' is getting sour with each passing moment....
I am getting desperately irritated by such behavior .
I wish something is done asap .
Friends,
Still there has not been any response watsoever from Indiabulls'.... Such is there professionalism
Folks, Just keep distance from this team
I perfectly understand that CDSL charges are legal but the response their Cust Service has provided and the fact that i was kept ignorant about these charges speaks volumes.