I am online trading member of Kotak Securities for the last 3 years.I am a light trader.When I joined they gave me GC status which attracts brokerage only on tradd securities.In Jan 06 I noticed a deduction of Rs100 and when queried through on line they eplied there was a request forproduct change from me.They didnt give me any proof for the above when i disclaimed it and asked them to let me continue as GC.For six months status quo continued Never my status was changed from GC in the page where I can change my status.Only KS changed my status in the BO without any intimation tome.Suddenly from July they started deducting flat charges 999 Rs. though not every month Since I was in the dark all the time. I never suspected KS of this misdeed and in Dec I was going thoroughly through the account I found thediscrepancy and informed KS why they are deducting this amount.At this time also I was not aware about this change.They replied it is due to product change.I went to their Chennai office with all the emil and also showed my trading status which was showing still GC in the product change page
The rep told me he will talk to Mumbai office and they will do the revesal.But the reverse was done by them No reply to my QUERY .First they changed the status to FW without my request They deducted 2 more flats or feb 06 and march 06 in Jan07 and foce me to change from FW to GC and charged 100Rs for this
I require the group members advice how to proceed with KS for this type of cheating.
The rep told me he will talk to Mumbai office and they will do the revesal.But the reverse was done by them No reply to my QUERY .First they changed the status to FW without my request They deducted 2 more flats or feb 06 and march 06 in Jan07 and foce me to change from FW to GC and charged 100Rs for this
I require the group members advice how to proceed with KS for this type of cheating.