Order confirmed on trader terminal but not sent to the exchange

#1
Hi friends,

I had place a sell order of Aban option contract through Trader Terminal(India Infoline), which was confirmed on the terminal but was not forwarded to the exchange for execution till the end of the day. Because of this I missed the opportunity to book the profit.

Is there any way wherein I can claim the loss I suffered from India Infoline.

Please Help.
 

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