Buyer and Seller Shortage

Please help me

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#1
I have bought around 1630 shares of EIL through HDFC SEC on 9/08/2010(monday) and sold it on 11/08/2010(wednesday). I dont receive any shares in my demat account. They said that there was a buyer shortage and seller shortage on the shares. Now, they have debited amount for seller shortage from my account, but, did not credit money for my Buyer shortage shares. When contacted, they are not telling me at what rate they have charged me buyer shortage and seller shortage shares.

Also, there is a clear difference of 50000 Rs in my ledger and they are not ready to pay me. Moreover, they deposit Money and shares in my account, remove it, trade on their own will without my consent. How do I resolve this.

3. why am I just given only 2 % addition during buyer shortage and not 20%. According to SEBI rule, if shares are not given then money has to be credited at rate of 20%. Who can help me?

4. How do i get my account settled and how do i confirm that auction notes that they are showing is really valid and exchange has actually given me only 2% addition.

5. What are the rules for Buyer shortage or seller shortage settlement.

Regards,
Arun
 

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