Double debit from my account.

soft_trader

Well-Known Member
#1
Hello friends.

Today I have purchased some grocery items from reliance fresh. I have paid it through my debit card. But the amount has been debited from my account twice. :annoyed:

I have contacted the store manager of Reliance fresh, and they are telling me that they have debited my account once, and they cannot do anything. When I am contacting my bank, they are telling me to contact the store for a refund.

Anyone can please help me to suggest what I have to do now? Whom to complain? My bank or Reliance store?

Any kind of help will be appreciated.
 

NOMINDTR

Well-Known Member
#2
Hello friends.

Today I have purchased some grocery items from reliance fresh. I have paid it through my debit card. But the amount has been debited from my account twice. :annoyed:

I have contacted the store manager of Reliance fresh, and they are telling me that they have debited my account once, and they cannot do anything. When I am contacting my bank, they are telling me to contact the store for a refund.

Anyone can please help me to suggest what I have to do now? Whom to complain? My bank or Reliance store?

Any kind of help will be appreciated.
You should send a complaint to Reliance and let your banker informed. Send copy of your complaint to Bank. Generally these kind of issues get resolved in a day or two.
 

comm4300

Well-Known Member
#3
i encountered double debit once. thankfully, icicibank has online query raising feature where you have to enter transaction date and amount; you are assigned a ticket number and the matter is resolved in 10 days [though they can take 60 days]...

Raise an online query/or send an email stating the transaction details [screenshot if possible] to both your bank and the vendor..

Transaction disputes like yours are supposed to be resolved by the bank.

all the best.
 

soft_trader

Well-Known Member
#5
Thank you friends, thanks all of you for your help. Yes, I have got my money back in my account.
 

PGDIMES

Well-Known Member
#6

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