WARNING Beware of Market Data Provider

Dear Friends,
I was planning to subscribe for realtime data from Market Data Provider and hence downloaded their demo. I wanted to get customer support for certain technical issues that I was having with their application.

To my surprise, I was greeted by the most rude customer support representatives I have come across ever. Please be careful about them. Maybe things will be fine with you.. but God forbid, if something goes wrong, then you may have the same experience as me.

I believe being polite to the customer at all times is the first lesson in business. Since they do not know this, I doubt their professionalism. The rest is left to your judgement.

The transcript is as follows :

System 01:44:37
System is getting started. [Wednesday, July 07, 2010 01:44:37]
A representative will be connected, please be patient.
We are still trying to connect you, please be patient. If you don't want to wait please leave a message: Leave message. Thank you!
Joyce enters the chatroom.
Joyce 01:46:55
Hello Somnath Mukherjee, my name is Joyce, how may I help you?

I need your client id.

Please start Data provider application.

Click Help/ about us and paste here.

Somnath Mukherjee 01:47:05
ok

do i need to keep the setup file ?

Joyce 01:48:00
are u a paid client?
Somnath Mukherjee 01:48:04
no
Joyce 01:48:06
whcih setup file?
Somnath Mukherjee 01:48:15
mdp
Joyce 01:48:24
have u read what is writtenon the openign page of live support

this is NOT your support hours

pls re read next time

what is on the firs tpage of syppor reuest


come during your demo support hours
Somnath Mukherjee 01:49:11
Urgent Support In Market Hrs For PAID Clients ONLY At => [email protected]
Joyce 01:49:36
yes are u a paid client?

are u a paid client or not? whats ur client id?


Somnath Mukherjee 01:50:11
so i guess.. a basic knowledge of english suggests that urgent live support for paid clients is available at the GMAIL id.. nothing is said about this chat application
Joyce 01:50:36
yes a little more basic knowledge implies

that urgent support at market hours


and when this is gievn on live chat means

that liev support is avbl all the time


but if u read again

on the first page


it clearly says

even without basic knoeldge


that the demo support hours ae between 0900-1700 hrs

and also at ten palces on website


you are the one which said 2 dys back on support that liev support wasnt avbl 24x7

first be aware of ur rigths as a client


Somnath Mukherjee 01:51:55
yes.. that day no one was available
Joyce 01:51:59
and then lets hear whether supprot was avbl or not

NOBODY recd u


as u r a dmeo client

and nobody shall reveive a demo client


Somnath Mukherjee 01:52:22
please give me a link where it says support is avalibale during that period only
Joyce 01:52:32
outside ur demo suppor ttimigns

this is given if u care to read


pls read on website

if u cant read right on the first page


then this support isnt for u at all

it directly given on live support etry page



Have A Nice Day!

For Urgent Needs During Market Hours, Pls use Our Google Support Server which Shall connect To This Chat Server Using Your Google Talk- [email protected]

Bye!!!
System 01:53:16
The representative has left the conversation. If you have further questions please leave a message: Leave message. Thank you!

I dnt know what went wrong at your end? I have been using their data from last 15months.

While using their application even in the begining period I was rarely required to ask support, Its application so easy to handle, all is done in auto mode. Moreover, the things are lucidly explained in the help files.

Do u find that any data vendor providing data free,?

The MDP provided free data for every1 for about three months(if I am not wrong). No body was cursing as long as data was free from MDP in tick mode for all clients Demo or Paid....!

They extended the validity of all their paid clients for three months.
I suppose all data seeker enjoyed free data for three months.

Probably, their three months Free data period is over now, and few people has cropped up cursing MDP.

If they indicate that the time slot for Demo clients is Fixed, then why my brother "perfecttip" U lost ur nerve?
Does 7th July, 2010, 1:48:37 mean at 1:48:37AM?
What if any body knocks at your door at 1:48:37AM, will you open the door without asking his identity?
So what if they asked U to furnish ur client ID?


I anticipate that U must have also availed Free data during this Free period, which has ended now?? Have'nt You?

By the way you want to work in Stock Market with data for ............."M O N E Y" ............OR for something else?
Does money matters for U either or not?

@pkgmtnl

I did not have any complaints about their data. And i never used their free data. Please do not jump to conclusions. What I spoke about was their behaviour, not their data.

Correct Brother np,

If they say that they have fixed time as 0900-1700 hrs for Demo clients, then brother Y got so infurious?
Rather you jumped to conclusion so quickly....!

anyway there is plenty of good learning stuff on this forum, just go thru it, and enjoy it with cool head.
bye tc.

But definitely MDP customer care has a rude attitude, even as a paid client i have experienced it many times.

Rude behaviour....?

Quote ur client ID, lets together take up the issue...!

not for 3 months only for 3 days

NO brother

If I am not wrong, they gave free data to everybody from April,2010 to June,2010 absolutely free in tick mode all NSE and MCX both...!
and the Validity was extended for three months for paid clients.
May be U missed it.
tc

I had fun with the support person today...i wanted them to change my plan and adjust the remaining days with appropriate amount in account but they didnt help..
here is the chat i had....it was funny and i decided that i will not take their service again
------------------------------------------------------------


System 22:51:15
Joyce enters the chatroom.
Joyce 22:51:19
Hello sumit, my name is Joyce, how may I help you?

yes


hello

hello are u there?


sumit 22:53:10
yes
Joyce 22:53:35
?
sumit 22:54:06
u guys have very arrogant supportn person

on gmail


if you are not here to help
Joyce 22:54:27
gmail is for only urgnet issues
sumit 22:54:28
why dont u close down
Joyce 22:54:35
this is the normal suppor channel
sumit 22:54:36
ur support service
Joyce 22:54:40
who is not helping u
sumit 22:55:00
mdp.support: what?
i am takin u out from gmail support sverer now.

he kicked me out


Joyce 22:55:11
wait i check on ur last converstaion
sumit 22:55:11
of the chat
Joyce 22:55:18
yes he did right

u said : it sucks


sumit 22:55:27
he he

yeah


so

i said truth


Joyce 22:55:51
you are askign for support

this is nto chit chat place


sumit 22:56:01
and i m not the only one who has a feeling ur support
Joyce 22:56:03
we are gvign u round the clock suport
sumit 22:56:05
sucks

http://www.traderji.com/data-feeds/42620-warning-beware-market-data-provider.html


read this when u r free

neigther am i here to do free chit chat


i have better things
Joyce 22:56:34
it doesnt matter what any forum says
sumit 22:56:42
ok........
Joyce 22:56:42
what matters is what service we give

yes then u asked for a upgrade


we told u how to upgrade

u r a old client


sumit 22:57:01
yes

and i have changed the plan in the past


Joyce 22:57:08
u know what we provide and at what cost we provide
sumit 22:57:18
and done that wighoutht availing extra month

of service


why do i have to pay

is my question


you should adjust the days

remaining days with new package


Joyce 22:57:55
give m when u have changed ur plan

sorry it doesnt work that way


sumit 22:58:07
a year ago
Joyce 22:58:21
thats long time back
sumit 22:58:26
tell me the valid reason
Joyce 22:58:30
nity was at 9000 one yer abck
sumit 22:58:31
why it can not be done
Joyce 22:58:39
it doesnt mean its at same level now

there is no uprgade option.


when u buy a new pack
sumit 22:58:47
ok

this again shows


how helpful u have been
Joyce 22:58:59
the server asks us for a proper pakc

as u have two packs


rt1 and a rt3

sumit u have been with us for more than a year


with 24 hrs support

and no downtime


and then u tell us this

pls try some other provider


sumit 22:59:43
yes thats why i m wondering how can you treat an old customer

this way


Joyce 22:59:50
and then u shall know what kind of support u get

thats why how cna u throw at us sum forum


and tell us what we are

we know what we are


sumit 23:00:14
are u the owner

of this company


Joyce 23:00:17
we know what we offfer
sumit 23:00:24
i wonder how he feels

about his customer


same way as u do?
Joyce 23:00:43
i am a support person and i am proud of our company

we gave u just a 3 months free in march


which company gives u that

which comapny talks to u at 8 am ist


offerignlive support
sumit 23:01:22
talking doesnt help
Joyce 23:01:27
first try to appreicate what mdp is doing for u
sumit 23:01:28
if u help me with my problem

that helps


Joyce 23:01:41
i am helping u

u buy a MIN pakc


of any upgrade pack
sumit 23:01:59
why do i spend more money
Joyce 23:02:00
and then all amoutn is transferred to new pack
sumit 23:02:04
when i have still some amount left

in my account


Joyce 23:02:07
this is the way it works
sumit 23:02:10
i dont understnad
Joyce 23:02:11
not for u buy for all
sumit 23:02:19
how can it starts working like that
Joyce 23:02:19
u cant change ur pack on ur own

do u see any upgrade pack


sumit 23:02:28
i have done that in the past
Joyce 23:02:31
on website
sumit 23:03:04
fine dont upgrade..

this will be the last time


i would be using ur bullshit service
Joyce 23:03:35
ur pack is expiring on 7th of aug

and u have got 3 months free from us.


sumit 23:03:59
ok u keep ur free months

have fun


with all ur philanthropic work