Hi,
Since I was on old freedom plan, I have activated PRIORITY PACK and deactivated 6 months back. They guided me how to do over phone.
Last week I found they have changed the date of deduction by 15 days making deduction date to 23 and still deducting for service which is no more active.
When I mailed them, they ask for screenshot for page when I deactviated, are they serious ? They said you can login to PROSTOCK online and go to ACCOUNT, there you will see the plan to deactivate. I went there and I see Activate Option since I already deactivated it. Today morning over phone the newbie support person confirmed there is no active priority plan in your account.
I told them so now it make sense to you, you are deducting the money from 6 months without any reason even when I send screenshot what is show in Account->Trading plan.
They know but replying unnecessary mail and openly cheating customer.
Please check your ledger as well you may be surprise in such instance or any deactivated service.
Since I was on old freedom plan, I have activated PRIORITY PACK and deactivated 6 months back. They guided me how to do over phone.
Last week I found they have changed the date of deduction by 15 days making deduction date to 23 and still deducting for service which is no more active.
When I mailed them, they ask for screenshot for page when I deactviated, are they serious ? They said you can login to PROSTOCK online and go to ACCOUNT, there you will see the plan to deactivate. I went there and I see Activate Option since I already deactivated it. Today morning over phone the newbie support person confirmed there is no active priority plan in your account.
I told them so now it make sense to you, you are deducting the money from 6 months without any reason even when I send screenshot what is show in Account->Trading plan.
They know but replying unnecessary mail and openly cheating customer.
Please check your ledger as well you may be surprise in such instance or any deactivated service.