SBICAPSEC.Com Live quotes/share prices not displaying in trading platform/mrket watch

Discussion in 'General Trading & Investing Chat' started by cayenne, Feb 26, 2010.

  1. cayenne

    cayenne New Member

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    Dear sir,
    I have Trading account with you and my Login ID -XXXXXX.My problem is that i'm not getting live quotes or live share prices in market watch.
    I have following config in my laptop
    Operating system - Windows vista home premium
    Browser - Internet Explorer 8
    Java Version 6 Installed
    Default Java for browsers is Microsoft Internet explorer
    Java Plug in enabled
    Show Java Console - Enabled
    Use SSL2 compatible client hello format - Checked
    Use SSL3 - Checked
    Use TLS1.0 - Unchecked
    I have turned off popup blocker
    I have disabled firewall both from Antivirus and also windows firewall
    And in Windows Internet Explorer 8.0,->Tools ->Manage Add on -> all Java Addons enabled status.
    I have all these settings in my laptop still i'm not getting in live shares prices on my browser
    I can login in to trading platform,java console starts,new windows comes up and connects to trading platform and also grid also displays with pre-added scrips but without any stock prices.I can add market watch also but price are not displaying.
    I have searched in the net about this problem but no info regarding my problem.So please guide me what should i do and settings to get live stock prices.And also i want know any ports need to open and guide to open ports if needed.
    Waiting for an answer,
    Thanking you,

    **********************************************************

    This is email which i sent to sbicapsec a week ago but no one replied back to me....now i regrett why i choose sbicapsec.com as my trading account...since i've applied for sbi's 3in1 account i've faced so many problems...any ways,any body can help me here in TRADEJI.COM....please!!! No share prices displaying
     
    Last edited: Mar 1, 2010
  2. ranj_2k

    ranj_2k Active Member

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    Re: SBICAPSEC.Com Live quotes/share prices not displaying in trading platform/mrket w

    Dear Cayenne,

    If SBI CAPSEC is providing web based trading platform then you will get only delayed quotes in market watch. You will have to refresh the same all the time. I am having a/c with ICICIdirect and after creating market watch I have to refresh to get the current quote.

    Thanks
     
    Last edited: Feb 26, 2010
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  3. AW10

    AW10 Well-Known Member

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    Re: SBICAPSEC.Com Live quotes/share prices not displaying in trading platform/mrket w

    If you have realised your mistakes then what is holding you from closing this account and moving to other broker. At least you will happy that you took a decision and action.

    But realise your requirement first.. do you need auto refresh of latest quote or not.
    If yes, then check with other brokers if the account that they are offering has this feature or not.

    Happy trading
     
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  4. cayenne

    cayenne New Member

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    Re: SBICAPSEC.Com Live quotes/share prices not displaying in trading platform/mrket w

    Thank you very much ranj2k and aw10 for replies.

    Actually i'm trading as delivery.... not a intraday trader. But as i've paid for sbi's trading account and i wish to have atleast some shares showing their prices in the platform when i login which sbicapsec promise or pretend to have some kind of secure trading platform to their customers.

    One of my freind has trading account with apollo sindhuri,now owned by aditya birla and it shows all shares and prices so attractively, i wonder a small firm like apollo sindhuri can provide such platform to its customer that is even before take over by aditya birla and why sbicapsec cannot do this?

    I'm a beginner in this field just one month back ago,so i want know can i just switch my only trading account from sbicapsec to some other provider so early.I need to know what is the procedure to switch trading account from sbicapsec to any other broker.Is that mandatory that i should choose both trading account and demat account with same provider/broker.
    Please ignore my terms i used to communicate...since i'm a beginner.

    And one more thing i want share that i even tried in Windows XP pro SP3,Earlier with internet explorer 8 and then i downgraded to internet explorer 6 but still nothing,and also i tried with mozilla firefox3.6 ,still nothing ,no share prices againt their share.I can login...grid also displays but with no data in those grids.
    please if u come across any solution for my problem please post it.I need to continue with sbicapsec at least for a year.

    Regards to All.
     
  5. ranj_2k

    ranj_2k Active Member

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    Re: SBICAPSEC.Com Live quotes/share prices not displaying in trading platform/mrket w

    Share trading can be divided into two category. One is software based and another one is internet based. Software based trading is being done by brokers by connecting their PC with Exchange Server through leased line / VSAT, etc. 10 years ago internet based trading was started by NSE for retail investor through broker. Nowadays brokers are also providing software based trading a/c to retail investor which is definitely faster with lot of graphing features than internet based trading system.

    I am not aware whether SBICAPSEC is providing internet based or software based trading platform. Any of their customer or their customer care may guide you better about your query.

    Appollo Sindhoori may be providing software based trading system where you had seen the live quotes.

    You have to decide whether you want to watch the market & your favourite stock continuously and then take the decision to switching over to another broker. It is not mandatory to have both demat and trading a/c with same broker. But is preferable to have the same with one broker for hassle free trading.

    You can switch over from one trading a/c to another any time and there is no formalities to be completed for the same. If you have some holdings that can also you can transfer the same into new account.


    Thanks
     
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  6. cayenne

    cayenne New Member

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    Re: SBICAPSEC.Com Live quotes/share prices not displaying in trading platform/mrket w

    As i mentioned i have already mailed to SBICAPSEC.com regarding my problem...may be 10 days ago now....And i dont think customer care/help desk at sbicapsec are so trained or aware to solve problems on Windows vista and Internet explorer 8. I could see On their Demo or FAQs only mentioned about Windows Internet explorer 5.5 and browser settings for the same.Above that no info.come On!!! Now Vista is already more than year or two old and they stuck at Windows 95/2000 and IE5.5 browser settings.
    SBICAPSEc is providing web based trading platform.And i really dont know whether they provide software for trading.
    Since I'm trading on delivery For me dosent really matter a live share prices are there or not.
    Just For instance if you would you have chosen sbicapsec as your trading platform and you have faced same problem what i'm facing,wouldnt you pissed off with sbicapsec if your market watch is empty.
    I just wanted to say here that i have subscribed for something and i'm not getting it. Whether I'm trading as delivery.
    So Guys thank you for replying me.I can live with it.

    Regards to all
     

  7. psawji

    psawji Member

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    Re: SBICAPSEC.Com Live quotes/share prices not displaying in trading platform/mrket w

    I have my trading a/c with SBI and I also have many problems with them. Its true that SBI people are not trained and educated about their own trading console, but whenever i mailed to customer care they promptly replied me (with only primary instructions like remove temporary files, use only IE6, disable popup blocker, etc.)

    Although SBICAP suggest using java, I have found that it works with both Java and JVM in different manner. I have a desktop and a laptop. Desktop is with XP SP2 and IE8 and JVM and laptop is with XP SP3 with Sun Java.

    It happens many times with me also during heavy trading days / hours that the prices do not change or site simply hangs (Logout always works promptly). But the problem remains for a hour or so.

    I think u should uninstall all Java / JVM. Clean your PC with CC Cleaner. Remove temporary files / cookies from IE. Install Sun Java and use settings as suggested by SBICAP. The site will work.
     
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  8. cayenne

    cayenne New Member

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    Re: SBICAPSEC.Com Live quotes/share prices not displaying in trading platform/mrket w

    Thanks pswaji for promt reply.
    I will try to uninstall java/JVM.Although i've done once before uninstalling java but same result.
    Have you tried it on any vista machine.Coz i used in my laptop vista home premium and Ie8 and i tried in my desktop winXP sp3 and ie8. I never installed Microsoft java virtual machine in my laptop.let me try as u suggested.
     
  9. cayenne

    cayenne New Member

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    Re: SBICAPSEC.Com Live quotes/share prices not displaying in trading platform/mrket w

    Hi to All,
    I followed steps suggested by PSWJI, But result is the same.I got the mail from helpdesk@sbicapsec with same procedure explained which was there in their website...Just copy paste thing.And i also spoke to one of their staff..he didnt had much knoweldge about my problem.
    I still not getting live share prices.....
    Dont know whats the problem is...?
     
  10. deneb

    deneb Well-Known Member

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    Re: SBICAPSEC.Com Live quotes/share prices not displaying in trading platform/mrket w

    Do you connect to the ticker plant or do your browser just stop after loading market watch?And did you try using IE6? I have been trading in sbicapsec for over 6 months. The only trouble with sbicapsec nowadays is that sometimes the screen freezes after loading the marketwatches and initial quotes. but it usually gets cleared after sometime. If you are not connecting to the ticker plant whatever that is there mustbe some configuration issues on your side. try checking this under the diagnostic tab.

    Regards
     
    Last edited: Mar 7, 2010
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