Hey,
We are sorry for the inconvenience caused to you.
We would request you to use our web portal pro.upstox.com or our mobile application Upstox.
Please contact us at
[email protected] if you are facing any issue.
First, do not send stereotypes replies. WE ARE NOT MACHINES.
Second, promptly and clearly acknowledge that the problem was at your end. YOU DIDNT DO THAT, INFACT YOU NEVER ACKNOWLEDGED IN YOUR REPLY.
Third, specify the cause of the problem. It helps people to gauge if such problems could be repetitive in nature or one off kind of thing. SINCE IN THE FIRST PLACE YOU NEVER ACKNOWLEDGED THE PROBLEM, HOW COULD YOU DO THIS?
Fourth, add more phone lines. Do you think if you were a customer facing such issue, would you have written an email to a generic customer support email id to raise such kind of issue which needed the most urgent attention and revert or would you have picked up the phone. YOU DID ASKED US TO DO WHAT YOU YOURSELF WOULDN'T HAVE DONE.
Fifth, do not apologise if you do not mean it. YOU JUST DID THAT.
As I mentioned that I use Nest Trader RTD to excel for charting, what the hell do I do using your web portal without charts...play Sanjay Dhritirashtra??