kotak securities cheating customers in billing

This is to inform all the KOTAK SECURITIES customers to check there ledger accounts and contract note trasactions,it is billing twice and also billing orders which a customer has not placed.

sincerely i approached them,but they say we will check and never reply anything other than listening to problem and saying we will check it.

past one month i had two exiperiences with these people till now my problem is not solved .

i would like to know,whom should i approach and how can solve my problem.

any suggestions please post

Good message for other members. There may be others also who have similar experience with other brokers as well. All one has to do is to keep track of their transactions including ledger account and holdings.

HAve been trading with them for the last 2 months or so. Havnt found any problems with them till date but will be extra careful. Cant trust anyone and it is for us to keep our eyes open.

As far as raising contract notes for trades not done by you, you can always go back to them and ask for records as they are mandatorily required to keep logs of every clients trades.

i have been asking them from past one month but always they say we check in back office and vanish.

when the stock is split for every reason they say" it is in no delivary period".what ever be your query.

my billing shows orders which are not placed and my contract note is very correct which is showing what i did on that day.

one bill which they have repeated with different trade date,fortunately those value are not reached on nse on that day.

inspite of all these,they are not trying to solve just they say we will look in to it and never again they call you.

when local office manager tried to contact them they said i place order, then where is contract note about those trasaction and also how can you come up with billing with those values which are not reached on that day.

Hello,

To keep record of all your trades, we have a software. but can't post here detail as software is not FREE. Interested members may PM me or mail at [email protected]

Regards,

K S Kachhwaha

Hi,

I am using kotaksecurities.com since last 2.5 years. Though I haven't faced any major problem/stand-off with them as yet, but even I agree that their customer service is pathetic & extremely disgusting especially their email-service. They take no less than 5 days to reply to customer queries. But I must admit that their web interface for trading is quite simple & also the ledger-accounting system is also simple for beginners. If they improve their customer service then it is best for the beginners to go online & invest/trade.

Regards,

Kotak guys deleted some of my mutual fund transactions and they made changes to all other records to show that these deleted transaction never executed, But I have e-mail confirmation and statement to prove that they are wrong. Kotak customer care guys not responding at all from last one month.

sorry to see that you are in this situation,you please go to the brach and sit where you opend account and start your work from there office....give one written statement and take acknowledgement for the same ..and try to contact whom ever it is required from there office itself.

you stick to the office management where you opend your account and start doing what ever you want with them ...they will try there best to communicate to head office ...then only they will see progress solving your problem.

kotak need hefty fine or some kind of punishment for harassing people then only they will care people.

suba

Thanks For Inform