Angel brooking customer service is too busy to even help the customer understand how the software works!
The first job any brooking company of that scale has to do is teach the client how to use their software. The only thing Angel seems to be interested is joining in more and more customers!
The agent there will generally give you a vague idea about how the software works, I mean really vague. That agent will not even understand that there are certain terms in the software that the client is gonna be confused with and which can cause him a financial loss.Such terms have to be clearly stated and the doubts of the client clarified.These particular agents are busy in their world thinking that a new person will easily grasp the technical know hows about the software,and why not because they have been into it for couple of years and they miss judge it in the same way for the clients.
My experience was that, my agent only pointed out what to do and never stated the reason as to why I should be doing so in the software.I had to ask several questions to clarify my doubts which went into more severe multipal complexity and misunderstanding.The logical reasoning behind using the software has to be clearly stated to the client and not just pointing out in space making the client to wonder.
One of the misunderstanding happened in my mind was about the brokerage charges. The agent once told me the brokerage was 0.03 % and later I was told its 0.3 %:annoyed: hell ! and after that I came to know there are taxes that apply on trading(I came to know about the taxes after trading and not from my agent. This also means I dont know the minimum safe limit of selling a share without loss). On further clarification from another customer like me I came to know that the brokerage charges for Intraday and long term Dilevery is different. My agent unknowingly or out of laziness misguided me. This is just one of the complexity that happened with me related to Angel Brooking.
I firmly believe that when in comes to matters related to money, we as customers have to ask questions and be aware that big companies don`t take us for granted.
The first job any brooking company of that scale has to do is teach the client how to use their software. The only thing Angel seems to be interested is joining in more and more customers!
The agent there will generally give you a vague idea about how the software works, I mean really vague. That agent will not even understand that there are certain terms in the software that the client is gonna be confused with and which can cause him a financial loss.Such terms have to be clearly stated and the doubts of the client clarified.These particular agents are busy in their world thinking that a new person will easily grasp the technical know hows about the software,and why not because they have been into it for couple of years and they miss judge it in the same way for the clients.
My experience was that, my agent only pointed out what to do and never stated the reason as to why I should be doing so in the software.I had to ask several questions to clarify my doubts which went into more severe multipal complexity and misunderstanding.The logical reasoning behind using the software has to be clearly stated to the client and not just pointing out in space making the client to wonder.
One of the misunderstanding happened in my mind was about the brokerage charges. The agent once told me the brokerage was 0.03 % and later I was told its 0.3 %:annoyed: hell ! and after that I came to know there are taxes that apply on trading(I came to know about the taxes after trading and not from my agent. This also means I dont know the minimum safe limit of selling a share without loss). On further clarification from another customer like me I came to know that the brokerage charges for Intraday and long term Dilevery is different. My agent unknowingly or out of laziness misguided me. This is just one of the complexity that happened with me related to Angel Brooking.
I firmly believe that when in comes to matters related to money, we as customers have to ask questions and be aware that big companies don`t take us for granted.
