Indiabulls sucks big time and doesnot care about existing clients

I became a member of Indiabulls in 2005 and was charged a rate of 0.1% for intraday and 0.5% for delivery. As my volumes were low at that time, I didnt really mind.
Over the years the competition became tougher and they started offering competitive rates to new clients 0.025% for intra day and 0.25% for delivery.

The most shocking part is that they are not willing to revise the rates for existing clients. What a way to treat clients who have been with them for four years! And its not that my current volumes are really low - they are close to Rs. 4 lakh everyday. Imagine to my horror the brokerage being charged by them.

And its just not that. Their client is really slow, especially if you are behind office proxy. Its so bad that you need to manually refresh the prices :O. Their customer service sucks. One day I was unable to login because their root certificate - of Verisign, had expired and I was unable to trade. I contacted Customer Service and asked them for a solution asap. To my anguish, they took one full day to address the issue. That is when, I asked them to do it on an urgent basis.

These might sound as exaggerated remarks of a disgruntled client. But you must imagine how you would feel if a company treats its old clients in this manner.

Its my advice to every one who is planning to use Indiabulls. Dont join them or you would repent in the time to come.

well i was having 0.05% intraday & 0.5 % for delivery. after a year or so i ask my RM to pull it down, otherwise close my accnt, he settled 0.03% for day & 0.3% for delivery. threat him with accnt closing warning

Thats a good thing you did. here in bangalore the brokers adamantly insist on 0.5%/0.05% brokerage when everyone is getting 0.3%/0.03% . Seems crazy I am on Indiabulls too. Nowadays the markets are trading sideways so its effect gets amplified.
By the way any idea of the minimum brokerage per share . I traded in IFCI and it is like min 5 paisa per share so for 100 quantity it came to Rs 5. Its crazy because I cannot trade shares below 100 without incurring this charge. Any such experience?

Jods
first things, its ur fault, brokers are out to make money... if ur negotiation skills are not ok its not ur broker fault..... dnt expect brokers to be like monks.. then of course no terminal works in office... so y blame them....i hve being using IB for a year now and should say had no problem....anyway my brokerage is best in the market with india bulls.....suggestion..... correct urself bfore blaming others

So can you share the *best* brokerage you are getting so I can use my ?negotiation skills? to get it?

@ jod I sent you a PM