Hello friends,
Guess you are now very familiar with the Can Capsec. I am currently using SBI Capsec. I am putting my experience in here. I request you to clarify my below doubts -
1. SBI's online SW is slow to startup and there are frequent problems with it, so that some days you can't trade at all!!!!
Q> HOW ABOUT CANMONEY? IS IT RELIABLE OR THROWS UNPLEASANT SHOCKS?
2. SBI online trader gives tips in a trading separate window which a great help.
Q> WILL CANMONEY GIVE TIPS?
3. I recently got their Terminal installed. But, I can NOT get the tips (as in online platform) and NOR CAN I mark lien/un-lien on funds / holdings from the terminal.
Q> WHAT ABOUT CANMONEY'S TERMINAL?
4. I sometimes get trading tips on SMS and email but THESE ARE NOT REGULAR. They sometimes send, sometimes not.
5. For different problems I have to contact different helpdesks (demat, trading etc). Most of the times they are not much of help.
6. There is a local office for help, but they are not much help except for receiving application forms and such like. They are supposed to help with trading calls whenever their online platform is down but then they get flooded with calls (and so can't give you support when you need it). A couple of times I lost money because of online platform being down.
Q> HOW RELIABLE ARE THEIR ONLINE PLATFORM, TERMINAL AND SUPPORT HELP DESK?
7. I want to move out of SBI because they charge a flat 0.5% brokerage on Delivery (that is what I mostly do), bringing up the total deductions to 0.75%.
They don't have a multiple options like CANMONEY has, like TBO etc.
8. I HAVE TO MARK LIEN FUNDS & SCRIPS MYSELF and HELPDESK CAN'T DO IT. SO, WHEN THE PLATFORM IS DOWN I CAN'T BUY AT ALL!!!!!
For now, these are my points. I shall be very grateful if any of you clarify my doubts so that I may decide on moving over to Can Capsec
Thanks in advance.
Siva Kumar
skbachotiATyahooDOTcom