They provide ODIN as the trading software for which they charge Rs. 299 + taxes per segment per month. Web based software option is also there, and is cheaper.
You will need to know how to use ODIN. They dont give anything more than a user id.
The software is good but very basic charting facility only. Uptime is decent though off late there have been some hick ups.
Support: Relating to account and transactions, good. Technical problems, so, so. good if you can get to the right guys.