I am looking for online broker with BEST CUSTOMER SERVICE. I dont mind paying high brokerage in liu of good customer service. Many discussions here focus on cheap brokerage. It works very well as long you dont have problem. Once there is problem, it is never solved. I use icicidirect and you know their CS!!
I appreciate if you can share your CUSTOMER SERVICE experiences and PROBLEM SOLVING Skills of broker related to,
--too much time to get in touch by phone/email/fax
--emails never answered
--you have to repeat story to each CS everytime..
--accounting malpractices
--bounce you back and forth form CS to CS
--server jamming during crucial trading time
--money never transfers from demat to bank acct
--you have to visit local branch, still problem never gets solved
--irresponsible/ insensitive managers
I appreciate if you can share your CUSTOMER SERVICE experiences and PROBLEM SOLVING Skills of broker related to,
--too much time to get in touch by phone/email/fax
--emails never answered
--you have to repeat story to each CS everytime..
--accounting malpractices
--bounce you back and forth form CS to CS
--server jamming during crucial trading time
--money never transfers from demat to bank acct
--you have to visit local branch, still problem never gets solved
--irresponsible/ insensitive managers