Did Kotak Securities really won these awards?

Awards Kotak have won: The Most Customer Responsive Company in Financial Services Category by Avaya Global Connect in 2007 | Best Broker in India by Asia Money in 2006 | Best Broker in India by Finance Asia in 2005 | Best Equities House in India by Euromoney in 2005

I am surprised that they mention that they have won all these awards, particularly the first one "The Most Customer Responsive Company in Financial Services Category by Avaya Global Connect in 2007".

I wanted to open an account with them and sent them an email, I did get a call from their Prabhadevi Office - by one Ms. Vaishali (Tel 022-6621-xxxx), surprisingly she informed about some basic trading account - upon inquiring about Super Flat or Freeway accounts - I was blatantly asked about the some that I will trade with - when I said Rs.50,000 - I was treated like a third grade customer with a curt reply and I quote " We don't sell these accounts here" unquote.

I couldn't really understand what she meant, and after trying to get a clarification she informed me that she in the Head Office, and Head office doesn't sell this account - so I requested her to pass my number to the branch that does!

She readily accepted that and informed that she will get back to me in 10 mins - well after waiting for 2 hours, I finally called her and after being put on hold for 10 mins - I was told she is busy on the other line and the person just hung up on me.

WOW! How do these people win awards with such customer service?

I would give them 5 stars for their lousy service.

Cheerios,

Devin

If there was an award for the best loser.. they (Kotak) would win hands (and maybe pants) down in all the categories one can imagine... Something like the "The rudest customer service award", "the slowest brokers: IQ-wise and internet speedwise"

I am one of its victims..

These awards are merely a advertisement . I think they give money to get these awards.Even I contact them for trading account that also two time but all time their people come with money management plans wearing a suit and tie.
none on them bother to gives us info on trading account they dont even know what is it. They just loot money in the name of money management.they say give us 10 lacs and we will do share market. and who knows what they do with it. after that i never thought about kotak anymore