sharekhan fast trade.......HELP

#1
hi,
i just opened sharekhan a/c .. however i am not abelt o start fast trade on my dell laptop. i have already done all requred settign like
1. Sun JVM must be disabled :
2. Enable Microsoft VM :
the techie fromsharekhan office says he does not understand LAPTOPS ....(hmmmmmmmmmmmmmmmmm:mad:????)

can anybody help me in this matter .........thanx