Zerodha - against NSE Auhtorized Data Vendors like GFDL and TrueData !

#1
A lot of users are facing these issues, including me. And these questions are being asked again and again on different forums, but zerodha guys never give proper reply. I am starting this thread to receive a PROPER REPLY from zerodha guys, so what we have proper information in this regards and are not forced to keep on chasing zerodha support on multiple places.

I am quoting a few of the posts made in this regards on last 2 days on traderji -

Zerodha,

I am an account holder of zerodha since long and I am using the data feed of GFDL for long time as well. I have approached GFDL to provide the provide us trading bridge to fire orders from amibroker to Pi. They already have trading bridge for Nest and Odin, but not Pi. Their reply is below.

Thank you for this mail and raising the concern.

We had approached Zerodha long back, but they did not show any interest. Unless they share API, we cannot build a bridge.
If users like you push your requirements directly to the broker, they might re-think it.

We are starting a full-fledged trading bridge for Odin soon. It is fully tested and authorised solution (it is developed through direct association with Financial Technologies). It will have 2 way communication to query status/place/edit/modify/cancel orders, check net position, etc. with advanced chart trading panel. Have a look at attached screenshot. We can give similar facilities if Zerodha is interested.


If possible, please share the API with GFDL so that we traders can take the benefit of it. If you ask me why i am requesting for GFDL, the answer is "the cost" and i cant change from GFDL.

Can you check with http://neotradeanalytics.com/, they have built a bridge for Pi. Don't think we have ever said no to GFDL as well.

You can also check this: http://zerodha.com/z-connect/tradezerodha/pi-bridge/pi-bridge-for-amibroker
Hi Zerodha i got the same info from Trudata also. They said zerodha is not interested to build Amibroker to PI trading bridge. So now they are looking for alternative. This has cost around 2 to 3 month delay. No one has Ami to PI bridge that work like end user want. due to this issue i have shifted my trading to symphony fintech.
They have funded neotradeanalytics so they will push that only.
Even user from other feed raised same question

On such a serious issue, all zerodha says is this - Don't think we have ever said no to GFDL as well.
Is this a professional way to respond ? Do they think all their clients are fools ? Why to trouble them again and again like this ? Why not clearly tell the truth, so that every one knows beforehand that if they want to use zerodha for autotrading then they will be FORCED to sign up for neotradeanalytics and they cannot use other good data vendors like esignal, GFDL, TrueDataIndia etc.

At-least tell the truth properly. Why to harass the zerodha clients who uses other data feeds, like this ? :mad:

If we start such threads on most forums, then it will cause enough Negative Publicity for zerodha and that will create doubts into the minds of new users who might be thinking of signing up with this discount broker. When it starts to hurt their business, only then they will think about it, otherwise they will keep on giving one line replies, without showing any professionalism or responsibility.

It seems that for most of us, zerodha is not a proper choice for Auto Trading and we should find the alternatives.

Regards
 

Zerodha

Well-Known Member
#3
I have started another thread specially focused on Ninja Trader Users "which is getting very popular on traderji lately, because of its order flow analysis capabilities" here -
http://www.traderji.com/brokers-tra...erodha-wrong-attitude-ninja-trader-users.html
To clarify

1. The reason the team first worked on amibroker bridge is because of the survey we had done. https://docs.google.com/a/zerodha.c...PKgHsPe4s0kzg-7vsFq6vmEqmMj4/viewform?c=0&w=1

Less than 2% requests came for NT. Since majority was for Amibroker and other languages. We made the Pi bridge for Ami, and opened up those sockets based thing for PI so anyone with programming skills can use that to connect.

NT is on our list, but we can't keep building this bridge for everything. Yesterday someone was asking for Sierra charts.

2. What Neotrade has built, the bridge from NT to PI. Any of the other data vending companies can build it very easily. They don't need any help from our side. Whatever they need to know is available on API documentation for PI bridge.
I think Yusi here has built Pi2AMI, and he didn't need any help from us. So if GDFL or anyone else is saying that we are not supporting, they don't need our support.
 
#4
What a waste zerodha customer support and technical support team at Kochin is.

Wasted my 1.5 hours with a nest plugin issue and all they did was un-install and install the software as a troubleshooting step.

just leaving a feedback for all people looking to sign-up with zerodha that be prepared for a customer harassment if you ever call helpline.
 

LOVEENAJYOTHI

Well-Known Member
#5
What a waste zerodha customer support and technical support team at Kochin is.

Wasted my 1.5 hours with a nest plugin issue and all they did was un-install and install the software as a troubleshooting step.

just leaving a feedback for all people looking to sign-up with zerodha that be prepared for a customer harassment if you ever call helpline.



Ennitt sari aayo ?