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#1
17th December 2007, 03:30 PM
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Did Kotak Securities really won these awards?
 Awards Kotak have won: The Most Customer Responsive Company in Financial Services Category by Avaya Global Connect in 2007 | Best Broker in India by Asia Money in 2006 | Best Broker in India by Finance Asia in 2005 | Best Equities House in India by Euromoney in 2005 I am surprised that they mention that they have won all these awards, particularly the first one "The Most Customer Responsive Company in Financial Services Category by Avaya Global Connect in 2007". I wanted to open an account with them and sent them an email, I did get a call from their Prabhadevi Office - by one Ms. Vaishali (Tel 022-6621-xxxx), surprisingly she informed about some basic trading account - upon inquiring about Super Flat or Freeway accounts - I was blatantly asked about the some that I will trade with - when I said Rs.50,000 - I was treated like a third grade customer with a curt reply and I quote " We don't sell these accounts here" unquote. I couldn't really understand what she meant, and after trying to get a clarification she informed me that she in the Head Office, and Head office doesn't sell this account - so I requested her to pass my number to the branch that does! She readily accepted that and informed that she will get back to me in 10 mins - well after waiting for 2 hours, I finally called her and after being put on hold for 10 mins - I was told she is busy on the other line and the person just hung up on me. WOW! How do these people win awards with such customer service? I would give them 5 stars for their lousy service. Cheerios, Devin 
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