I agree with You .I had started trading in Relaince money and on the first day itself hen i tried to cancel a buy order for NIFTY 5000 Put option for 200 nos,the system did not respond saying :THE ORder doese not Exit "
When i called up Customer care and requested them after giving them password and the code they also found out that that the particular order could not be modified nor cancelled.
The CSE assured me that the order would have been cancelled by the system.
Imagine my surprise in the evening after trading was completed i got amil whwerein it was shown that the order was executed !!!!.
I complained to their customer service saying that the order was never even showing on the screen and if it had shown on screen ,them my attempts at cancellation would have been shown as :rejected order already traded "" which was waht the screen shws in such cases .
Because of it i had to suffer losses as the market rose the next day and i had to sell it off the next day.
Also their software is such that double order taking for a single order is common .
I always immediately go to the order book and invariably find that the order has been duplicated and i have to cancel one order !!!
Do other people also face the same problem and if so how can the broker be held responsible for the same as they should not get away with such bad service .
By the way my mail to the above was answered after a week !!! and it totally skirted the matter saying that my order for 200 nos has been bought !!!!
Quote:
Originally Posted by gujaals
Dear All,
I'm a newbie and started trading since feb'07. With an initial capital of 1 Lakh rupees, I wanted to make decent profit. Unfortunately, I ended up making 60K loss so far. I lost 20K in intraday and the other 40K was taken away by RelianceMoney (my brokerage house). I did intraday on ifci with 50K as margin money and did short sale of IFCI shares for 2.5L, but the reliance system did not cover my position during that day. Next day morning the sale amount was credited to my a/c. Since i dint know what to do, i tried calling up the reliancemoney helpdesk and the line was busy. in the meantime the price was fluctuating and so I bought the shares with the 2.5lacs trying to sqaure-off the position myself (unware of the diff. cycles). As a result of this transaction, in the coming days ofr the short sale stuff, auction was held as i did not posses my shares and then later money was debited from my a/c. also by this time i had to pay for the shares that i bought to cover-up the position, so the shares got credited but my a/c was now with NEGATIVE balance. This time i called them up and the representative assured me that it is no problem as long as i have the shares in my a/c, i need not worry and that i can sell the shares anytime i want. but to my dismay, one fine day when i looged into my reliancemoney a/c, i was shocked, because the ifci shares exist no longer in my demat a/c and from the transaction history i found that they got sold. when i asked this time, they said that i had egative balance and so their backoffice had ordered them to sell the shares and that too without informing me!!!
I fought for 2 hours, but only to lose this battle. the representative handed over the call to the so call more resposible guy (named Mr.Sudhakar) and then things got only worse. i was denied a single penny for which I do not think I was in anyway responsible.
So beware of getting lured by low brokerage and false promises. better pay few rupees more and get better service for what you pay. after all its our money.
All the best.
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